Shipping-Info
Aurohaya is committed to providing fast, flexible, and cost-effective shipping solutions to wholesale clients worldwide.
🌍 Global Shipping Coverage
We offer worldwide delivery through trusted international carriers such as DHL and our long-term freight-forwarding partners.
Whether your business is located in Europe, North America, the Middle East, or the Asia-Pacific region, our team will help arrange a reliable and efficient shipping solution for your order.
👤 Dedicated Shipping Support
Every Aurohaya wholesale order is supported by a dedicated sales representative who will:
- Recommend a suitable shipping method based on your destination, order volume, timeline, and budget
- Assist with logistics coordination
- Provide clear shipping quotations and estimated delivery timelines
- Assist with customs documentation when required
Our team works closely with you to balance shipping cost, speed, and reliability.
🚚 Supported Shipping Terms
Aurohaya supports flexible shipping terms, including:
- FOB China
- DAP (Delivered at Place — duties unpaid)
- EXW (Ex Works)
If you prefer to use your own freight forwarder or shipping agent, we are happy to coordinate with them.
💰 Competitive Freight Solutions
Through our long-term relationships with established freight partners, we can offer:
- Competitive international shipping rates
- Customs documentation assistance
- Fast and trackable delivery options
- Consolidated or partial shipment arrangements
Important: Import duties, taxes, customs-clearance fees, and other destination charges are the buyer’s responsibility unless otherwise agreed in writing.
⏱ Estimated Processing and Transit Times
Order processing: 3–5 business days
Estimated transit times:
- Asia-Pacific: 2–5 business days
- Europe and North America: 4–8 business days
- Middle East and other regions: 5–10 business days
These timelines are estimates and begin after the order has been processed and handed to the carrier. Actual delivery times may vary due to customs clearance, local regulations, public holidays, courier availability, or other circumstances beyond Aurohaya’s control.
📦 Custom Shipping Requests
We welcome special shipping requirements, including:
- Bulk shipment consolidation
- Partial shipments
- Customized labeling
- Special packaging
- Commercial invoices and supporting documentation
- Coordination with the buyer’s nominated freight forwarder
Please communicate all special requirements to your Aurohaya sales representative before shipment.
📌 Shipping FAQ
Q1: Will Aurohaya help me choose the best shipping option?
Yes. Your dedicated sales representative will help you compare available options and select a suitable shipping solution based on cost, speed, order volume, and destination.
Q2: Are shipping fees included in the product price?
No. Unless otherwise stated in your quotation or invoice, shipping fees are calculated separately based on the destination, shipment size, weight, selected shipping method, and agreed Incoterm.
Q3: Are shipping times guaranteed?
No. All processing and delivery timelines are estimates rather than guarantees. Customs inspections, courier disruptions, severe weather, public holidays, and other external factors may affect delivery.
Q4: Can I use my own freight forwarder or shipping agent?
Yes. Aurohaya supports both EXW and FOB arrangements. Please provide your forwarder’s complete contact and warehouse information before the shipment is prepared.
Q5: Who is responsible for import duties and taxes?
Unless otherwise agreed in writing, the buyer is responsible for all import duties, taxes, customs-clearance fees, and other destination charges. Under DAP terms, Aurohaya can assist with the required shipping documents, but the buyer remains responsible for local charges.
Q6: Is shipping insurance available?
Shipping insurance may be arranged upon request for an additional fee. Please notify your sales representative before shipment if insurance is required.