Returns & Exchanges
If a return is requested for personal reasons, such as incorrect sizing, fit concerns, or a change of mind, the customer is responsible for the return shipping cost. The exact cost will depend on the shipping carrier selected by the customer.
If the item received is damaged, defective, or incorrect due to an error by Aurohaya, the customer will not be responsible for the approved return shipping cost.
Please contact the Aurohaya customer service team within 7 calendar days of receiving your package if there is an issue with your order.
Returned products must be:
- Unworn and unwashed
- Unaltered and undamaged
- In their original condition
- Returned with all original tags, accessories, and packaging
- Free from perfume, smoke, makeup, deodorant, and other odors or marks
All returns must receive prior approval from Aurohaya. Items returned without authorization or to an address not provided by our customer service team may not be accepted or refunded.
Return Procedure
✅ Step 1: Contact us
Contact the Aurohaya customer service team and provide the item you would like to return and the reason for your request. For damaged, defective, or incorrect items, please provide clear photographs showing the issue.
✅ Step 2: Return the item
Once your request has been approved, follow the return instructions and use the return address provided by our customer service team. Please do not return an item without prior authorization.
✅ Step 3: Receive your refund
After our warehouse receives and inspects the returned item, we will notify you of the approval status. If approved, the corresponding refund will be issued to your original payment method within 3–5 business days.
Additional processing time may be required by your bank or payment provider before the refund appears in your account.