Privacy Policy

🔒 Privacy Policy – Aurohaya

By using Aurohaya services (the "Services"), you consent to the collection and use of your information as outlined below. If you disagree, please discontinue use immediately.

📌 Policy Updates

This policy may be updated to reflect regulatory or operational changes. Latest version will be posted at www.aurohaya.com.

📥 Data We Collect

Directly from you: Name, email, phone, shipping info, order history, login credentials, customer service messages
Automatically: IP address, browser type, device data, page views, Shopify cookies (cookie policy)
Third parties: Stripe/PayPal transactions, Shopify analytics, Google UTM tracking

🎯 How We Use Your Data

Order Fulfillment: Payments, shipping, returns
Experience Optimization: Personalized UI, product recommendations
Security: Fraud prevention, account protection
Marketing: Targeted emails, ads
Legal: Tax/reporting obligations

🔗 Who We Share With

Essential Partners: DHL/FedEx, AWS, Stripe/PayPal
Analytics: Google Analytics, Shopify backend
Legal: Government agencies or M&A due diligence when required

🌍 Global Data Transfers

Data may be transferred across regions under appropriate legal safeguards (e.g., SCCs for EU/UK, CCPA-compliant vendors in the US).

🛡️ Your Rights

Access & Export: Request your data (JSON/CSV format)
Deletion: Right to erasure under GDPR
Marketing Control: Unsubscribe via email footer
Cookie Preferences: Adjust via your browser
Inquiries: Email service@aurohaya.com

🔐 Security Practices

Encryption: AES-256 (data at rest), TLS 1.3+ (in transit)
Access Control: Role-based permissions
Auditing: Logged activity via SIEM

⚠️ Special Notices

Children: We do not knowingly collect data from anyone under 16
User Content: Users are responsible for their own submissions
External Links: We’re not liable for third-party sites

📮 Contact Us

For data access or compliance matters:
Email: service@aurohaya.com
Mail: Aurohaya Data Governance Office
UNIT 83, 3/F, Yau Lee Center, 45 Hoi Yuen Road, Kwun Tong, KL