Privacy Policy

🔒 Privacy Policy – Aurohaya

By using Aurohaya services (the "Services"), you consent to the collection and use of your information as outlined below. If you disagree, please discontinue use immediately.

📌 Policy Updates

This policy may be updated to reflect regulatory or operational changes. Latest version will be posted at www.aurohaya.com.

đŸ“„ Data We Collect

  • Directly from you: Name, email, phone, shipping info, order history, login credentials, customer service messages
  • Automatically: IP address, browser type, device data, page views, Shopify cookies (cookie policy)
  • Third parties: Stripe/PayPal transactions, Shopify analytics, Google UTM tracking

🎯 How We Use Your Data

  • Order Fulfillment: Payments, shipping, returns
  • Experience Optimization: Personalized UI, product recommendations
  • Security: Fraud prevention, account protection
  • Marketing: Targeted emails, ads
  • Legal: Tax/reporting obligations

🔗 Who We Share With

  • Essential Partners: DHL/FedEx, AWS, Stripe/PayPal
  • Analytics: Google Analytics, Shopify backend
  • Legal: Government agencies or M&A due diligence when required

🌍 Global Data Transfers

Data may be transferred across regions under appropriate legal safeguards (e.g., SCCs for EU/UK, CCPA-compliant vendors in the US).

đŸ›Ąïž Your Rights

  • Access & Export: Request your data (JSON/CSV format)
  • Deletion: Right to erasure under GDPR
  • Marketing Control: Unsubscribe via email footer
  • Cookie Preferences: Adjust via your browser
  • Inquiries: Email service@aurohaya.com

🔐 Security Practices

  • Encryption: AES-256 (data at rest), TLS 1.3+ (in transit)
  • Access Control: Role-based permissions
  • Auditing: Logged activity via SIEM

⚠ Special Notices

  • Children: We do not knowingly collect data from anyone under 16
  • User Content: Users are responsible for their own submissions
  • External Links: We’re not liable for third-party sites

📼 Contact Us

For data access or compliance matters:
Email: service@aurohaya.com
Mail: Aurohaya Data Governance Office
UNIT 83, 3/F, Yau Lee Center, 45 Hoi Yuen Road, Kwun Tong, KL